FAQs
Payment Information
What forms of payment do you accept?
Currently, we accept VISA and Mastercard.
When will my credit card be charged?
We do not charge your credit card until your purchase is ready to ship. After placing an order, you will receive an “order confirmation” email. When your order is ready to ship, you will receive a “shipment confirmation” email. This second email will contain information on tracking your shipment as well as notification that your credit card has been charged.
When will my credit card be charged?
We do not charge your credit card until your purchase is ready to ship.
Will I be charged sales tax?
Applicable sales tax will be charged to all purchases shipped to the state of New York.
Orders
Can I change my order?
Unfortunately, once an order has been placed and you receive an “order confirmation” e-mail, we will not be able to change your order. If you have concerns about your order, please contact customer service at support@clovernewyork.com
Can I order an out-of-stock item?
We try our best to maintain a healthy inventory of merchandise; however, sometimes a product’s popularity exceeds our expectations. Currently, we do not accept back orders. If you would like more information regarding a product’s availability, please contact customer service at support@clovernewyork.com
Can I order by phone?
We currently do not accept phone orders. However, you may order via email at support@clovernewyork.com
Do you offer gift-wrapping?
We currently do not offer gift-wrapping.
Returns/Exchanges
What is your return/exchange policy?
We proudly stand behind our collection. In the event you are not satisfied with your purchase, we gladly accept returns/exchanges under the following conditions:
Returns/exchanges must occur within 30 days from the purchase date in order to receive a full refund. Merchandise must not have been worn, altered, or washed – and all tags must be attached. Shipping and handling charges will not be refunded.
The following merchandise is non-refundable:
Sale items
Again, we will not accept the return or exchange of any merchandise if there is evidence the merchandise has been used. Merchandise must be returned/exchanged in its original condition.
How do I return/exchange a product?
In order to return/exchange a product, please follow the steps below:
Complete the return/exchange portion of your invoice and include the information in your package. Please make sure to explain why you are returning/exchanging your purchase.
If you no longer have your invoice, please contact us at support@clovernewyork.com to receive a return form.
Our address is:
Clovernewyork.com
RETURNS
155 W. 15th Street, 6E
New York, NY 10011
For security purposes, we recommend sending your return/exchange via traceable service (UPS, Fed Ex or USPS delivery confirmation). We will not be held responsible for merchandise lost/damaged during the return shipping process.
Once we receive your return/exchange, please allow 7 business days for your return/exchange to be processed and credited. We will notify you once your return/exchange has been fully processed. When we ship your exchange merchandise, you will not be charged a shipping and handling fee.
What if I lost my invoice?
Even if your invoice is missing, you can still return/exchange a product. To receive a return form, please contact us at support@clovernewyork.com
Our address is:
Clovernewyork.com
RETURNS
155 W. 15th Street, 6E
New York, NY 10011
Don’t forget to send your return/exchange via traceable service (UPS, Fed Ex, or USPS delivery confirmation) as we will not be held responsible for merchandise lost/damaged during the return shipping process.
How do I exchange a gift?
The same policies for returning/exchanging regular merchandise also apply to gifts. In order to return/exchange a gift, please follow the steps below:
Complete the return/exchange portion of your invoice and include the information in your package. Please make sure to explain why you are returning/exchanging your purchase.
If you no longer have your invoice, please contact us at support@clovernewyork.com to receive a return form.
Our address is:
Clovernewyork.com
RETURNS
155 W. 15th Street, 6E
New York, NY 10011
For security purposes, we recommend sending your return/exchange via traceable service (UPS, Fed Ex or USPS delivery confirmation). We will not be held responsible for merchandise lost/damaged during the return shipping process.
Once we receive your return/exchange, please allow 7 business days for your return/exchange to be processed and credited. We will notify you once your return/exchange has been fully processed. When we ship your exchange merchandise, you will not be charged a shipping and handling fee.
Are any items “FINAL SALE”?
The following items are non-refundable:
Sale items
If you have questions or concerns about the purchase of an item above, please contact customer service at support@clovernewyork.com
When will my credit card be refunded?
Once we receive your package, please allow 7 business days for your return to be processed and credited. We will notify you once your return/exchange has been fully processed.
Shipping Information
What are your shipping options and rates?
Clovernewyork.com ships both within the Continental U.S. and internationally. To determine the shipping cost, simply add the desired items to your cart and proceed to check-out. The shipping estimate will be provided on the final check-out page. From this page, you may either cancel or proceed with your order. For international shipments, our preferred carrier is tk. Most international shipments are delivered within 3-5 business days.
Your shipment may be subject to import duties and taxes, which are imposed once your package reaches your country. You are responsible for paying additional charges for customs clearance. Please note that we have no control over these charges and therefore cannot predict what they may be. Risk of loss and title for merchandise shipped outside of the United States will pass to the customer upon delivery to shipper tk. As the package recipient, you are considered the importer and must comply with all laws and regulations of the destination country.
Please note that all items purchased as a "gift" will still state the original cost of the item on all customs forms as we are required to state the value of the gift directly on the package.
Refused Shipments - Should you decide to refuse any shipments, you are responsible for the original shipping charges plus any additional charges (duties, taxes and/or customs charges) which are incurred on the package. The aforementioned charges apply to both the original and return shipments. These amounts will be subtracted from your merchandise refund.
Do not hesitate to contact us directly with any questions or concerns by emailing support@clovernewyork.com
When will my order arrive?
Following credit card authorization and verification, orders shipped via ground delivery will arrive within approximately 4-9 business days. A business day is considered to be Monday – Friday, excluding holidays. Our orders are filled as promptly as possible, but processing can take up to 48 hours. However, please note that deliveries should still arrive within 9 business days.
Orders shipped via Next Day, 2nd Day, or 3rd Day Express Saver must be placed before noon (12:00 pm EST) in order to ship the same business day - notwithstanding any complications from credit card authorization and verification. Orders placed after noon on Friday will not ship until Monday. Saturday delivery is not available.
The aforementioned delivery estimates do not apply to Hawaii or Alaska. For more information on shipping options and rates to Hawaii and Alaska, please contact customer service at support@clovernewyork.com
How can I track my order?
After your order has been shipped, you will receive a “shipment confirmation” email. This email will notify you that your credit card has been charged. In addition, this email will contain a link to track your shipment.
My Account
Are there benefits for registering an account?
A Clovernewyork.com account helps you expedite the checkout process, save frequently used shipping addresses, review your order history. Once you sign into your account, you can update all contact information (billing address, shipping addresses, personal profile, etc.)
How do I register?
Click on “My Account” and you will be prompted to begin registration.
If there are items in your shopping cart, simply proceed to check-out. Upon entering the check-out process, you will be prompted to register for an account. Follow the steps for registration, and you will be able to complete your order.
When do I sign-in?
You can sign into your account at anytime. Simply click on “My Account” at the top, right-hand corner of any page. Or, if you are finished shopping, simple proceed to check-out and you will be prompted to sign-in to your account.
What if I forgot my password?
Don’t worry if you forgot your password. Simply click on the “My Account” link at the top, right-hand corner of any page. Then, click on the link “Forgot your Password” below the registration. We will provide you with your password hint, and if you still can’t remember your password, we’ll email you a new one. Once you have logged into your account, we recommend changing your password for security purposes. Please note that NO credit card information is stored in your account.
Contact Us
Email Us: We are always happy to hear from you. Please don’t hesitate to contact us with questions or concerns at support@clovernewyork.com
Join the Mailing List: To stay up-to-date on new products and receive discounts on merchandise and shipping, please join our mailing list by entering your email address on the top, right-hand corner of the screen.
For Press and Retailer inquiries, contact info@clovernewyork.com